ISDA & CO is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
Contact Information
Order Information
Registered Customers
Tracking an Order
Forms of Payment Accepted
Sales Tax
Shipping / Handling Charges
International Shipments
Return Policy
Order Change/Cancellation
Privacy Policy
|
| Contact Information |
mailing address:
ISDA & CO 21 South Park San Francisco CA 94107
ordering: 877-947-3760 mon-fri 9-6 pacific time
fax: 415-512-0315
customer service:
email: weborders@isda-and-co.com
[top]
|
| Order Information |
To Place an Order, To Make Changes to your Existing Order or to Request a Return for Damaged/ Defective Items or Incorrect Shipments Please Call Customer Service 877-947-3760 or Contact Us via Email at weborders@isda-and-co.com
[top]
|
| Registered Customers |
Becoming a registered customer of ISDA & CO has the advantage of allowing you to track your orders online. It also offers you the convenience to login and have your billing address filled in for you.
[top]
|
| Tracking an Order |
If you placed the order on the web and you have your password you may login here to access updated information regarding the status of your order. If you don’t have a password or if you placed your order by phone you may call 877-947-3760. Please remember that it will take 24 hours from the time you placed your order for the status update to be available.
Once your order has shipped, we will provide you with the UPS tracking number for your shipment and a link to track it at www.ups.com.
[top]
|
| Forms of Payment Accepted |
We accept Visa, MasterCard and American Express online by telephone and mail. Your credit card will not be charged until your order is shipped. We also accept checks for your mail in orders.
[top]
|
| Sales Tax |
California residents please add 8.5% sales tax.
[top]
|
| Shipping / Handling Charges |
We ship via UPS. If for some reason you need your order shipped via a different carrier, please contact Customer Service. Shipment via a carrier other than UPS will be assessed a special handling charge.
Standard Delivery Following credit card authorization and verification of information, you will receive your order within approximately 5 to 7 days. Please note: AK, HI, Puerto Rico and U.S. Territories must use Express Delivery UPS Next Day or UPS 2nd Day shipping only.
| Order Amount | UPS charge |
| Up to $50.00 | $6.95 |
| $50.01 - $100.00 | $10.95 |
| $100.01 - $200.00 | $13.95 |
| $200.01 - $300.00 | $14.95 |
| $300.01 - $500.00 | $16.95 |
| $500.01 and over | Free Ground Shipping |
Express Delivery If you need something right away, we can ship it to you overnight or 2nd day at an additional charge. For weekday overnight delivery, orders must be received by 10am Pacific Time, and credit card authorization and verification must be obtained. Please add $15.00 to the shipping and handling charge. For UPS 2nd Day please add $10.00. All overnight deliveries are handled by UPS.
Estimating delivery dates
If you're trying to estimate when a package will be delivered, please note the following:
• Credit card authorization and verification must be received prior to processing.
• We cannot guarantee overnight orders placed after 12 noon ET for next day delivery.
• UPS deliveries occur Monday through Friday, excluding holidays.
Items ordered together may not be shipped together.
This will be clearly noted on your packing slip.
Please note we do not refund shipping and handling charges.
[top]
|
| International Shipments |
Currently we are only able to ship within the United States, it's Territories and APO/FPO addresses.
[top]
|
| Return Policy |
We want you to be satisfied with your purchase. If you have a damaged or defective item, or if we misshipped your order please email us at weborders@isda-and-co.com or call us at 877-947-3760 for return authorization. We will arrange for UPS pickup at our expense. For all other returns please return items in their original packaging within 14 days of receipt to:
ISDA & CO Web Returns c/o
Ace Distibution
2141 Beechcraft Road
Vacaville, CA 95688-8766
For returns: Please include a copy of the packing slip or invoice for proper credit. We recommend returns be sent via UPS or the USPS with a Delivery Confirmation. We will issue credit for the price of the merchandise and applicable sales tax. Sorry, we cannot take back worn or laundered items. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
For exchanges: Enclose a copy of the packing slip along with your merchandise in a box and ship it to the address above via insured mail. Please state on the packing slip what you would like to exchange. We'll send in-stock items to you right away. We will charge your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
Price adjustments: A one-time price adjustment will be issued within 14 days after the date of the original purchase.
[top]
|
| Order Change/Cancellation |
If for any reason you would like to cancel or change your order with ISDA & CO, please call 877-947-3760 or contact us at weborders@isda-and-co.com as soon as possible. We will do everything that we can to accommodate your request. Please keep in mind that our system is designed to fill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
[top]
|
| ISDA & CO Privacy Policy |
ISDA & CO is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested.
Please email weborders@isda-and-co.com and request to be removed from third party mailings. |
Mail |
| If you make a purchase (whether at one of our stores or through our catalog or website), we assume that you would like to receive mailings from us. We also assume we may share your name and address (but not your email address) with other companies who offer products or services which may be of interest to you. If you prefer we not do this, simply email us at weborders@isda-and-co.com, or call us at 1.877.947.3760 |
Registering With ISDA & CO |
| We encourage our customers to register with us. When you register, we will organize your personal information to make your future purchases easier, and allow you to track your orders on-line. |
| You can review, edit or delete any personal information you provide to us when you register through our website. Simply click on "Your Account" on the "Customer Service" page of this website, sign in when prompted, and you'll be able to make whatever changes you desire. Or feel free to email us at weborders@isda-and-co.com or call us at 1.877.947.3760 and we'll make the changes for you. |
Disclosing Personal Information |
| There are times (when you make a purchase, register to receive our catalog or email messages, etc.) when we ask you to provide information about yourself like your name, shipping/billing address, etc. Whether you choose to provide this information is entirely up to you, but if you do not you will not be able to make purchases from our website, receive a free subscription to our catalog, or visit certain pages. If you choose to provide this information, it may be combined with other information (such as demographic information and purchase history) available from our records and other sources. This data will be used to make future marketing more efficient. |
| In certain unusual circumstances we may disclose your personal information when required by court order, or when we have reason to believe it necessary to protect either you or ISDA & CO from harm. |
Cookies |
| Our website uses "cookies" (a small data file sent to your browser and stored on your computer's hard drive) to remind us of who you are, and to monitor your visit. If you register with or order from us, we use cookies to help us track your order, and to make your shopping experience easier and more pleasant. If you do not provide us with any personal information, we use cookies to follow your visit anonymously, to help us correct errors and to improve our site. |
| You can set your browser to refuse cookies. If you do so, however, you will not be able to register with us, place an order through our website, or enjoy many of its special features. |
Encryption and Security
 | We use encryption and authentication tools to ensure that personal information you provide to us is secure. We use the Secure Socket Layer Protocol (SSL) to encrypt your order and credit card information. You can verify that SSL is functioning by looking for the unbroken key or lock (depending on your browser) at the bottom of your browser window. |
Some versions of browsers and some firewalls will not permit communication with our secure server. If that is the case, please place your order by phone by calling 1.877.947.3760 between 9am-6pm Pacific Time. |
| Unfortunately, no level of security over the internet can be considered completely foolproof. We will make every reasonable effort to protect the security of your personal information, but cannot absolutely guarantee its security, and remind you that you transmit such information at your own risk. If you register with us, please keep your password and user name in a safe place. Please also remember to sign off your account and close your browser window once you have finished your visit, so that no other person with access to your computer can gain access to your account without your permission. |
| If you have any questions about our information practices and privacy policies, feel free to email us at weborders@isda-and-co.com, call us at 1.877.947.3760, or write us at: |
Internet Customer Service
ISDA & CO
21 South Park
San Francisco, CA 94107
[top] |
